- "Trentz" trade under companies registered in the jurisdictions of the Netherlands. Trentz ("we", and us") is committed to protecting the information about you that we collect, store and use when you provide it to us at our web and mobile sites: trentz.co & trent.no (Websites). We manage your information in accordance with the requirements of the UK Data Protection principles and the Data Protection Act 1998, which govern how organisations collect, hold, use and disclose personal information. The data protection principles also give individuals a right to know what information an organisation holds about him or her, and a right to correct it if it is wrong. This document describes how we manage any personal information we have collected about you from the Websites.
- We manage your data in accordance with the requirements of the General Data Protection Regulation (GDPR), the UK Data Protection principles and the Data Protection Act 1998
Personal information collection and use
- Trentz does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis.
4.1 When you visit our Websites you may be asked to complete an online form to submit information about you to us. Such information may include:
4.2 your name;
4.3 your contact details such as your telephone number, physical address and email address; and
4.4 information that allows us to process your payment to us, such as bank account details and credit card information.
4.5 We do not store financial information
What do we do with your personal information
- We collect, hold and use your personal information for a number of purposes, generally, we use the information that we collect to:
5.1 assist us in providing goods and services to you;
5.2 contact you or respond to your queries;
6.3 display, update and maintain the content of the Websites;
5.4 tailor your experience of the Websites and our communications to you; and
5.5 send information about product launches and promotions, regular email communications or newsletters outlining news, services or events.
- We may use the information that we collect from you:
6.1 to advertise our services and the Websites;
6.2 for our internal administrative, marketing and planning requirements;
6.3 to compile and report statistics, with all the relevant personal and/or proprietary information de-identified prior to the completion of such statistics; and
6.4 for purposes that are expressly permitted under any agreement with you.
To whom will Trentz disclose my personal information
- We do not disclose contact information about you publicly or to other third parties by us unless it is authorised or required by law (or when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us in relation to the Websites) or as otherwise outlined in this policy.
- Whilst we will never discole or share your data with others without your consent, we use third party processors to provide our services; these companies will process or store your information on our behalf. This includes the use of the following third parties:
8.1 We use Shopify to host our website. We use Sprint Logistics for our shipping and fulfilment. We use Stripe and Paypal for payment processing. Their privacy policies can be found on their own websites. If required, please contact: email@example.com for further details.
- If Trentz is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information or other information may be part of the transferred assets.
- We may also disclose aggregated data (in a form that does not identify you individually) to our advisors for the purposes of conducting market and user experience analysis.
- While we store the majority of the personal information that we collect from you in the United Kingdom, we may from time to time store some of the information in computer servers located in the United States. We will take such reasonable steps to ensure that the overseas recipient does not breach the UK data protection principles.
Manner of collection & Social Media features
- We will use reasonable endeavours to only collect information directly from you. If you are disclosing details of another person (for example, where you are subscribing on their behalf), it is your sole responsibility to ensure that that person understands and consents to the collection, use and disclosure of their personal information in the manner set out in this policy.
- We may from time to time publish customer testimonials on our Websites, in social media profiles, on our Youtube channel and within advertising creative material. These testimonials may contain personally identifiable information. We obtain your written consent at the time the testimonial is recorded. If you want your testimonial removed please contact us at firstname.lastname@example.org Website user experience tracking & cookies
- We may use Google Analytics Advertising products: Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our site traffic via Google Advertising cookies and anonymous identifiers. Data collected via these Google products is not linked with any personally identifiable information you submit while on our Websites. If you wish to opt out of the Google Analytics data collection, you may do so on Google's website at https://tools.google.com/dlpage/gaoptout/.
- As is true of most websites and mobile applications, we and, in some instances, our third party tracking-utility partners gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
- We use this information, which does not identify individual users, to analyse trends, to administer the Websites, to track users' movements around the Websites and to gather demographic information about our user base as a whole.
- Technologies such as: cookies, beacons, tags and scripts are used by Trentz and our partners (marketing and development partners), affiliates, or analytics or service providers (online customer support provider, email marketing system). These technologies are used in analysing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
- We may use local storage objects (LSOs) such as HTML5 to store content information and preferences.
- Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your web browsing activity, use LSOs such as HTML5 to collect and store information.
- Third-party marketing cookies are used to help deliver ads relevant to your interests. These include:
22.1 Facebook / Instagram - You can learn more about Facebook cookies and how you can control them at: https://facebook.com/policies/cookies. Google / Youtube - You can learn more about Google cookies and how you can control them at: https://policies.google.com/technologies/cookies
Protecting and maintaining personal information
- We will take all reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure, however we cannot guarantee that our systems and stored data will be completely free from third party interception or are free from corruption.
- Certain parts of the Websites (such as those parts that require you to provide us with your credit card number) provides the ability for you to transmit information to our Websites in an encrypted form by using Transport Layer Security (TLS). No method of transmission over the Internet, or method of electronic storage, is 100% secure. In light of this, we cannot ensure or warrant, and do not warrant, the security or privacy of your personal information, including payment and account details. You transmit this information at your own risk. If you have any questions regarding security you can contact us at email@example.com
- If you use our Websites to link to another site we encourage you to view their terms and conditions of use, privacy policies and security statements before disclosing any of your personal information on those sites.
- Your personal data may be processed outside of the EU by us or third parties that we use. Where these transfer take place, we will ensure the same high standard of protection for your personal data at all times.
Accessing personal information
- It is your responsibility to advise us of any changes to your personal details to ensure we can keep our records accurate and up to date. If you wish to access the information we hold about you, please submit a request to firstname.lastname@example.org. If you believe that the personal information we hold about you is incorrect, you are entitled to request amendment of such information. You may also request that we delete the personal information that we hold about you. Please note that if we delete your contact information, we may not be able to provide you with the subscribed service.
- If you request us not to use personal information in a particular manner or at all, we will adopt reasonable measures to observe your request but we may, to the extent permitted by law, still use or disclose your information if you subsequently consent to the disclosure or we believe the use or disclosure is reasonably necessary to assist a law enforcement agency or as otherwise required or authorised by law. If you know the information we hold about you is not accurate or complete, please notify us. We will respond to requests for access within 30 days.
- We will retain your information for as long as your subscription is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
- If you have any concerns about how we handle your personal information or require further information, please contact the Privacy Officer of Trentz at email@example.com. You can mail to us at Stationsweg 64a, Kwadijk, 1471 CM, The Netherlands. Also use this contact if you no longer consent to receiving marketing material from us, or to the posting of your personal information on the Websites.
- This document represents our policy as of January 2020. We may change this document from time to time to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this Website prior to the change becoming effective.